- All carbon fiber items are covered by warranty for a period of one
(1) year to the original purchaser for any manufacturers defect.
- Non carbon parts are covered by warranty for a period of one (1) year to the original
purchaser for any manufacturers defect.
- Our 2007 VCRC 12K Carbon Weave Seatpost is covered by a
Lifetime Warranty to the original purchaser for manufacturer defects.
VCRC Bike will repair or replace items eligible for
warranty.
*All Velo Carbon/VCRC Bike products should be installed by a
qualified bicycle mechanic. Failure to do this may void
the warranty. Please contact
us for more details.
Our parts are warrantied for road use only. While many
of our parts are compatible with the following, warranty is
not extended to off
road, mountain or cross use.
All warranties are for the original owner only and proof of
purchase must be shown. Warranty covers items
purchased from Velocarbon.com or an authorized dealer.
Warranties are non-transferable.
The
warranty does not cover structural or cosmetic damage arising
from abuse or misuse including but not limited to damage
caused by crashes or collisions, owner neglect, improper
installation and/or assembly, improper maintenance,
modifications, additions, changes to the original product, or
other excessive, improper or abnormal conditions. Wear from
normal use or environmental exposure is not covered by this
warranty.
All Velo Carbon products are not intended for use in stunt
riding, ramp jumping, acrobatics, or similar activities or
with motors or power-driven vehicles. This warranty is VOID
where the product has been used in any of these ways. The user
assumes the risk of any personal injuries, damages to, or
failures of the products, and any other losses including but
not limited to any property damage if the product has been
used in any such manner.
Velo
Carbon makes no representation on the suitability of any
product for its intended use, or any other use. Consumers, and
others, should rely on their own judgment.
Velo
Carbon shall not be responsible for any injuries to any
individual using our products. Nor does it assume any
incidental or consequential damages as a result of the use of
our products. This includes, but is not limited to: lost
profits, lost savings, and incidental or consequential damages
or injuries arising from the use of, or inability to use this
product.
Warranty does not offer any cash refunds.
All
items must be received by us before any warranty decision is
made.
We
reserve the right to decline any warranty, if the claim is
deemed to be fraudulent.
Buyer
is always responsible for shipping costs for warranty returns.
We
reserve the right to charge for return shipping back to the
customer on warranty
items.
Disability/Liability Waiver
By purchasing a product from Velo Carbon or one of it's
Authorized Dealers, you agree to not hold Velo Carbon or it's
manufacturer's responsible for product failure resulting
from misuse, abuse, crashes or incorrect installation.
Special notes:
Failure to use included long bolts on our superlite isis bottom
bracket will
immediately void the warranty. The BB is designed
to be used with the included bolts. Bolts should be
routinely checked for proper torque.
Our Superlight cassettes are race-day items and therefore
have no guarantee as to how many miles they will last.
We recommend that they not be used for training! If you
have a warranty claim, please contact KCNC directly @ http://www.kcnc.com.tw/Web/NewWeb/warranty.htm
Never use grease on our carbon seatposts! This voids
warranty.
Proper installation of our Bottom Brackets includes facing
your frame's bottom bracket shell. The bb shell needs to
be parallel.
Any part that has been modified in any way will not be
covered under warranty.
Our carbon handlebars are not designed to be used with
aerobars.
1. The damaged part.
2. The sales receipt showing when you purchased your item.
4. **IMPORTANT** You must have a RA # to process the claim.
Contact us at warranty@velocarbon.com
for RA #.
5. The part must be sent back to us insured.
We are not responsible for lost packages sent uninsured!
Failure to comply with the above can delay and/or negate your
warranty claim.
*When we receive an item for warranty we may request proof
that installation was done by a qualified mechanic.
