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VCRC Bike Limited Warranty

-Carbon fiber items purchased from this website are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect.  

-Non carbon parts purchased from this website are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect.  

-Ceramic bearings purchased from this website are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect*.  We do not recommend using a hammer or blunt object to drive the bearings out of your hub. We also do not recommend using a hammer and socket or other means to tap your bearings into your hub. Both of these methods will void your warranty.

*Manufacturer defects of a ceramic bearing are the breakage or cracking of a ceramic ball, retainer, or race.

Bearings by nature are a wear item and wear is heavily influenced by maintenance and installation.  If your bearing has become gritty, rough, etc. we recommend sending them to us for our factory cleaning service.    By performing regular maintenance (cleaning and greasing) and with proper installation our bearings are designed to last for many years. 

-Clearance Items purchased from our clearance store on eBay are covered by warranty for a period of 6 months to the original purchaser for any manufacturers defect.

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VCRC Bike will repair or replace items eligible for warranty.

A qualified bicycle mechanic should install all Velo Carbon/VCRC Bike products. Failure to do this may void the warranty.

Our parts are intended only for the genre listed.  Using a Road part for MTB or Cross is not covered by warranty and vice versa.  

All warranties are for the original owner only and proof of purchase must be shown.  Warranty covers items purchased from Velocarbon.com or an authorized dealer.  Warranties are non-transferable.

The warranty does not cover structural or cosmetic damage arising from abuse or misuse including but not limited to damage caused by crashes or collisions, owner neglect, improper installation and/or assembly, improper maintenance, modifications, additions, changes to the original product, or other excessive, improper or abnormal conditions or labor charges for part replacement or changeover. Wear from normal use or environmental exposure is not covered by this warranty.

 

All Velo Carbon products are not intended for use in stunt riding, ramp jumping, acrobatics, or similar activities or with motors or power-driven vehicles. This warranty is VOID where the product has been used in any of these ways. The user assumes the risk of any personal injuries, damages to, or failures of the products, and any other losses including but not limited to any property damage if the product has been used in any such manner.

 

Velo Carbon makes no representation on the suitability of any product for its intended use, or any other use. Consumers, and others, should rely on their own judgment.

 

Velo Carbon shall not be responsible for any injuries to any individual using our products. Nor does it assume any incidental or consequential damages as a result of the use of our products. This includes, but is not limited to: lost profits, lost savings, and incidental or consequential damages or injuries arising from the use of, or inability to use this product.

Warranty does not offer any cash refunds.

 

We must receive all items before any warranty decision is made.

 

We reserve the right to decline any warranty, if the claim is deemed to be fraudulent.

 

Buyer is always responsible for shipping costs for warranty returns.

 

We reserve the right to charge for return shipping back to the customer on warranty items.

Disability/Liability Waiver

By purchasing a product from Velo Carbon or one of it's Authorized Dealers, you agree to not hold Velo Carbon or it's manufacturer's responsible for product failure resulting from misuse, abuse, crashes or incorrect installation.

Special notes:
Failure to use included long bolts on our superlite isis bottom bracket will 
immediately void the warranty.  The BB is designed to be used with the included bolts.  Bolts should be routinely checked for proper torque.

Our Superlight cassettes are race-day items and therefore have no guarantee as to how many miles they will last.  We recommend that they not be used for training!  If you have a warranty claim, please contact KCNC directly @ http://www.kcnc.com.tw/Web/NewWeb/warranty.htm  

Never use grease on our carbon seatposts!  This voids warranty.

Proper installation of our Bottom Brackets includes facing your frame's bottom bracket shell.  The bb shell needs to be parallel.

Any part that has been modified in any way will not be covered under warranty.

Our carbon handlebars are not designed to be used with aerobars.

What to do if you have a claim:
Please fill out the form so that we can issue a RA # and follow the instructions below.

Name

Email Address

Product Name

Purchase Date

Purchase Price (do not include shipping or tax)

Purchased From

Please briefly describe your problem:


 

The following must be included in any warranty return:

1. The part to be inspected for warranty.

2. The sales receipt showing the purchase date & price..

3.  A completed warranty form.

4. **IMPORTANT** You must have a RA # to process the claim.   Packages received without a RA # clearly marked will be returned.

5. The part must be sent back to us insured.   We are not responsible for lost packages sent uninsured!

Failure to comply with the above can delay and/or negate your warranty claim.

*When we receive an item for warranty we may request proof that installation was done by a qualified mechanic.

 
 
 
 
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Copyright 2003 - 2010 Velo Carbon

sales@velocarbon.com

To place a phone order Call us M-F between 12pm - 4pm Pacific at 661-286-1204 except on Holidays