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VCRC Bike Limited Warranty

  • All carbon fiber items are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect.  
  • Non carbon parts are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect.  
  • Our 2007 VCRC 12K Carbon Weave Seatpost is covered by a Lifetime Warranty to the original purchaser for manufacturer defects.
VCRC Bike will repair or replace items eligible for warranty.

*All Velo Carbon/VCRC Bike products should be installed by a qualified bicycle mechanic.  Failure to do this may void the warranty.  Please contact us for more details.

Our parts are warrantied for road use only.  While many of our parts are compatible with the following, warranty is not extended to off road, mountain or cross use.  

All warranties are for the original owner only and proof of purchase must be shown.  Warranty covers items purchased from Velocarbon.com or an authorized dealer.  Warranties are non-transferable.

The warranty does not cover structural or cosmetic damage arising from abuse or misuse including but not limited to damage caused by crashes or collisions, owner neglect, improper installation and/or assembly, improper maintenance, modifications, additions, changes to the original product, or other excessive, improper or abnormal conditions. Wear from normal use or environmental exposure is not covered by this warranty.

All Velo Carbon products are not intended for use in stunt riding, ramp jumping, acrobatics, or similar activities or with motors or power-driven vehicles. This warranty is VOID where the product has been used in any of these ways. The user assumes the risk of any personal injuries, damages to, or failures of the products, and any other losses including but not limited to any property damage if the product has been used in any such manner.

 

Velo Carbon makes no representation on the suitability of any product for its intended use, or any other use. Consumers, and others, should rely on their own judgment.

 

Velo Carbon shall not be responsible for any injuries to any individual using our products. Nor does it assume any incidental or consequential damages as a result of the use of our products. This includes, but is not limited to: lost profits, lost savings, and incidental or consequential damages or injuries arising from the use of, or inability to use this product.

Warranty does not offer any cash refunds.

 

All items must be received by us before any warranty decision is made.  

 

We reserve the right to decline any warranty, if the claim is deemed to be fraudulent.

 

Buyer is always responsible for shipping costs for warranty returns.

 

We reserve the right to charge for return shipping back to the customer on warranty items.

 

Disability/Liability Waiver

By purchasing a product from Velo Carbon or one of it's Authorized Dealers, you agree to not hold Velo Carbon or it's manufacturer's responsible for product failure resulting from misuse, abuse, crashes or incorrect installation.

Special notes:
Failure to use included long bolts on our superlite isis bottom bracket will immediately void the warranty.  The BB is designed to be used with the included bolts.  Bolts should be routinely checked for proper torque.

Our Superlight cassettes are race-day items and therefore have no guarantee as to how many miles they will last.  We recommend that they not be used for training!  If you have a warranty claim, please contact KCNC directly @ http://www.kcnc.com.tw/Web/NewWeb/warranty.htm  

Never use grease on our carbon seatposts!  This voids warranty.

Proper installation of our Bottom Brackets includes facing your frame's bottom bracket shell.  The bb shell needs to be parallel.

Any part that has been modified in any way will not be covered under warranty.

Our carbon handlebars are not designed to be used with aerobars.

What to do if you have a claim:
Please contact us at warranty@velocarbon.com before sending back any product for warranty so that we can issue a RA number.

Click here for our warranty form.

The following must be included in any warranty return:

1. The damaged part.

2. The sales receipt showing when you purchased your item.

3.  A completed warranty form.

4. **IMPORTANT** You must have a RA # to process the claim.  Contact us at warranty@velocarbon.com for RA #.

5. The part must be sent back to us insured.   We are not responsible for lost packages sent uninsured!

 

Failure to comply with the above can delay and/or negate your warranty claim.

*When we receive an item for warranty we may request proof that installation was done by a qualified mechanic.

 
 
 
 
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