VCRC
Bike Limited Warranty
-Carbon
fiber items
purchased from this website are covered by warranty for a period
of one (1) year to the original purchaser for any manufacturers
defect.
-Non
carbon parts
purchased from this website are covered by warranty for a period
of one (1) year to the original purchaser for any manufacturers
defect.
-Ceramic
bearings purchased
from this website are covered by warranty for a period of one
(1) year to the original purchaser for any manufacturers
defect*. We
do not recommend using a hammer or blunt object to drive the
bearings out of your hub. We also do not recommend using a
hammer and socket or other means to tap your bearings into your
hub. Both of these methods will void your warranty.
*Manufacturer
defects of a ceramic bearing are the breakage or cracking
of a ceramic ball, retainer, or race.
Bearings
by nature are a wear item and wear is heavily influenced by maintenance and
installation. If your bearing has become gritty,
rough, etc. we recommend sending them to us for our factory
cleaning service. By performing regular
maintenance (cleaning
and greasing) and with proper installation our bearings are
designed to last for many years.
-Clearance
Items purchased
from our clearance store on eBay are covered by warranty for a
period of 6 months to the original purchaser for any
manufacturers defect.
______________________________________________________________________________________
VCRC Bike will repair or replace items eligible for warranty.
A
qualified bicycle mechanic should install all Velo Carbon/VCRC
Bike products. Failure to do this may void the warranty.
Our
parts are intended only for the genre listed. Using a Road
part for MTB or Cross is not covered by warranty and vice versa.
All
warranties are for the original owner only and proof of purchase
must be shown. Warranty covers items purchased from
Velocarbon.com or an authorized dealer. Warranties are
non-transferable.
The
warranty does not cover structural or cosmetic damage arising
from abuse or misuse including but not limited to damage caused
by crashes or collisions, owner neglect, improper installation
and/or assembly, improper maintenance, modifications, additions,
changes to the original product, or other excessive, improper or
abnormal conditions or labor charges for part replacement or
changeover. Wear from normal use or environmental exposure is
not covered by this warranty.
All
Velo Carbon products are not intended for use in stunt riding,
ramp jumping, acrobatics, or similar activities or with motors
or power-driven vehicles. This warranty is VOID where the
product has been used in any of these ways. The user assumes the
risk of any personal injuries, damages to, or failures of the
products, and any other losses including but not limited to any
property damage if the product has been used in any such manner.
Velo
Carbon makes no representation on the suitability of any product
for its intended use, or any other use. Consumers, and others,
should rely on their own judgment.
Velo
Carbon shall not be responsible for any injuries to any
individual using our products. Nor does it assume any incidental
or consequential damages as a result of the use of our products.
This includes, but is not limited to: lost profits, lost
savings, and incidental or consequential damages or injuries
arising from the use of, or inability to use this product.
Warranty does not offer any cash refunds.
We
must receive all items before any warranty decision is made.
We
reserve the right to decline any warranty, if the claim is
deemed to be fraudulent.
Buyer
is always responsible for shipping costs for warranty returns.
We
reserve the right to charge for return shipping back to the
customer on warranty items.
Disability/Liability
Waiver
By
purchasing a product from Velo Carbon or one of it's Authorized
Dealers, you agree to not hold Velo Carbon or it's
manufacturer's responsible for product failure resulting from
misuse, abuse, crashes or incorrect installation.
Special
notes:
Failure to use included long bolts on our superlite isis bottom
bracket will immediately
void the
warranty. The BB is designed to be used with the included
bolts. Bolts should be routinely checked for proper
torque.
Our
Superlight cassettes are race-day items and therefore have no
guarantee as to how many miles they will last. We
recommend that they not be used for training! If you have
a warranty claim, please contact KCNC directly @ http://www.kcnc.com.tw/Web/NewWeb/warranty.htm
Never
use grease on our carbon seatposts! This voids warranty.
Proper
installation of our Bottom Brackets includes facing your frame's
bottom bracket shell. The bb shell needs to be parallel.
Any
part that has been modified in any way will not be covered under
warranty.
Our
carbon handlebars are not designed to be used with aerobars.
1. The part to be inspected for warranty.
2. The sales receipt showing the purchase date &
price..
4. **IMPORTANT** You must have a RA # to process the claim.
Packages received without a RA # clearly marked will be
returned.
5. The part must be sent back to us insured.
We are not responsible for lost packages sent uninsured!
Failure to comply with the above can delay and/or negate your
warranty claim.
*When we receive an item for warranty we may request proof
that installation was done by a qualified mechanic.
